Answers to our most common questions

  • All our suppliers support their local communities

    We’ve personally met every supplier we work with, ensuring their values align with ours. Each one is deeply committed to preserving traditional craftsmanship, passing time-honoured skills from generation to generation.

    Our shared mission goes beyond the craft itself.  It's about supporting local communities to become self-sufficient through fair trade practices and sustainable livelihoods. By embracing eco-friendly methods such as upcycling materials, we help empower artisans, sustain traditional skills and ensure that the rich cultural heritage of India continues to thrive.

  • Opening Times

    We are open the first Thursday of each month

    Thursday/Friday – 11am to 7 pm

    Saturday/Sunday – 11am to 4pm

     If the opening times are not convenient then please call me to arrange a personal visit - Contact Claire – 07973 656319.

    Only a four minute walk from the Crowborough town centre. I believe our showroom is perfect to display our products but the downside it has limited parking, so please walk and get a refreshing cup of coffee/tea when you get here.

  • Accessibility

    We are extremely sorry but for your own safety and that of others; pushchairs, prams and wheelchairs are not allowed into the premises. It would be very difficult to manoeuvre them due to the narrow passageways. They could also potentially damage the antique furniture. This is because we purchased way too much stock so our gangways are currently very narrow.

    No food or drinks can be taken into our showroom.

    There is a limit of 18 people allowed in our showroom at any one time. If you arrive and there is 18 people in the showroom then sorry but you will have to wait until people leave or try another time.

  • How to look after your wooden furniture

    To maintain and protect natural wood surfaces (non painted), begin by applying a thin, even layer of beeswax. It’s important to note that beeswax can cause slight colour variation, especially on lighter or untreated woods. Always test a small, inconspicuous area first if you're concerned about changes in tone.

    For painted furniture and day-to-day care, a soft, dry cloth is ideal for cleaning. Gently wiping the surface will remove dust and minor debris without damaging the finish or requiring harsh chemicals. This simple maintenance routine will help your wood items retain their natural beauty and longevity.

  • How to look after your soft furnishings

    To preserve the beauty, shape and longevity of your soft furnishings, we recommend that they be dry cleaned only. Dry cleaning helps maintain the integrity of delicate fabrics, preventing shrinkage, fading or damage that could occur with regular washing. This method ensures that the fine craftsmanship and rich textures of your pieces remain in perfect condition, allowing you to enjoy their timeless beauty for years to come.

  • How to look after your Indian miniature painting.

    When displaying, avoid direct sunlight and prolonged exposure to light sources. Use UV-filtering glass or acrylic to protect the painting.

  • How to care for your leather bag

    To care for leather bags, regularly clean them with a soft cloth or brush, blot away any moisture, and dry them naturally, away from heat. Apply leather conditioner every few months to keep the leather supple. Store bags in a dry, cool place, away from direct sunlight, and consider using a dust bag or cover to protect them from scratches.

  • Delivery Options

    Delivery is an added cost to you which is why I am talking to numerous delivery companies. To make it cost effective for you, any delivery charges will be AT COST, we do not make any money from delivery charges. If the item is small enough to fit into my SUV then I will personally deliver it at no charge.

    The other delivery options I am discussing with various companies are;

    > The product can be managed by two people in a large van.

    > The product is very heavy, requiring four people and a tailgate lift onto the delivery van.

    Alternatively, you can arrange your own delivery but we accept NO responsibility for this.

    Cancelling an order before it is shipped

    You can cancel an order at any time before shipping is booked in with for delivery for a full refund.

    Any order cancelled once delivery is booked means you may incur the delivery costs or a proportion of the costs.  

  • Our Returns Policy

    We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it and you will also need the receipt or proof of payment. To start the return, you can contact us as claire@rajasthanfurnishings.com.  Please note the returns will need to be sent to the 4 Warren Court, Park Road, Crowborough, East Sussex TN6 2QX.

    Please note that we are unable to refund the shipping costs incurred to us or pay for the return shipping costs of the item.

     You can contact us on 07973 656319 or email claire@rajasthanfurnishings.com
    for any questions on returns.

  • Damages and Faults

    Damages and Issues

    Please inspect your order upon receipt and connect us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.

    Furniture.

    The furniture is antique and due to its age, there may be flaws, which adds to the character of the product. We will notify you once we have received and inspected your return and inform you if the refund was approved or not.  If approved, you will automatically be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.

    If you have not received your refund after 15 days of its approval, please contact claire@rajasthanfurnishings.com.

    Faulty Items

    We check all items before we ship them to you but if you find any faults with your item please inform us within 48 hours of receipt. We can then assist in rectifying the product and arranging the return to us if need be.  If the fault is ours we will obviously cover all costs incurred.

     

  • Interior Designers or an enthusiastic person

    I am very keen to collaborate with interior designers, as well as private individuals seeking unique or handcrafted bespoke pieces. Some of these items can be quite large - such as a six-foot solid marble elephant - which I don’t stock due to its size. However, thanks to my extensive network of contacts in India, I can source and arrange such special items upon request.

    If you have a specific enquiry or requirement, please don’t hesitate to get in touch as I’d be delighted to discuss how I can help.

  • Want to know anything about India

    If you're thinking of travelling to India and would like some guidance, feel free to pop in for a coffee and a chat. I've toured extensively in the regions north of Mumbai and would be happy to share my experiences and insights.

    Over the years, I've been on hundreds of safaris in India in search of the elusive tiger and the one-horned rhinoceros and I'm pleased to say I've had great success spotting both.

    Whether it's advice on hotels, car hire, or tips from my personal travels, I’d be delighted to help make your trip smoother and more enjoyable.