Answers to our most common questions
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Do your suppliers support their local communities?
Yes. We personally visit and build relationships with every supplier we work with to ensure their values
align with our own. Each supplier is committed to preserving traditional craftsmanship and passing valuable skills down through generations.Many of our artisans actively support their local communities by providing fair employment opportunities, empowering women, and helping families achieve greater financial independence.
We also work with suppliers who embrace sustainable practices, including the use of recycled and upcycled materials wherever possible.By choosing Rajasthan Furnishings, you're not only bringing beautiful handcrafted pieces into your home, but also supporting skilled artisans, sustainable livelihoods, and the preservation of India's rich
cultural heritage. -
Can I visityour showroom?
Absolutely. We welcome visitors by appointment only so that we can offer a personal and unhurried experience.
Please call Claire on 07973 656319 to arrange your visit.
Our showroom is just a four-minute walk from Crowborough town centre. Parking is limited, but you'll be rewarded with a warmwelcome and a complimentary tea or coffee while you explore our collection.
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Is your showroom accessible?
Due to the layout of our showroom and the nature of the items on display, we regret that we are currently unable to accommodate wheelchairs, mobility scooters, pushchairs or prams.
Our showroom contains a large collection of furniture, artwork and home furnishings, resulting in narrow
walkways that can be difficult to navigate safely. As many of our pieces are handcrafted, antique or one-of-a-kind, we also need to ensure they are protected from accidental damage.We appreciate your understanding and are happy to provide additional information about specific products, measurements or photographs before your visit if this would be helpful.
For the comfort of all visitors and to help protect our collection, we also kindly ask that food and drinks are not brought into the showroom.
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How do I care for my wooden furniture?
Our furniture is crafted from natural wood and, with a little care, will provide many years of beauty and enjoyment.
For unpainted wood, we recommend applying a thin, even layer of quality beeswax occasionally to nourish and protect the surface. As beeswax can slightly alter the colour or tone of natural wood, particularly lighter finishes, we suggest testing it on a small, inconspicuous area first.
For painted furniture and everyday maintenance, simply dust with a soft, dry cloth. Avoid abrasive cleaners, harsh chemicals or excessive moisture, as these may damage the finish over time.
To keep your furniture looking its best, we also recommend positioning it away from direct sunlight, radiators and other heat sources, as extreme temperatures and prolonged sun exposure can
affect the wood's appearance and condition.With regular care and attention, your handcrafted furniture will continue to showcase its unique character and timeless beauty for years to come.
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How do I care for my soft furnishings?
To preserve the beauty, colour and longevity of your handcrafted soft furnishings, we recommend that they are dry cleaned only.
Many of our textiles are created using traditional techniques, delicate fabrics and intricate stitching. Dry cleaning helps protect these unique features by preventing shrinkage, colour fading and fabric distortion that can sometimes occur with machine washing or unsuitable cleaning methods.
To keep your furnishings looking their best between cleans, gently shake out loose dust and avoid prolonged exposure to direct sunlight, which may cause colours to fade over time.
With the proper care, your soft furnishings will retain their character, craftsmanship and timeless beauty for many years to come.
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How do I care for my Indian miniature painting?
Indian miniature paintings are delicate works of art and should be displayed with care to preserve their beauty and intricate detail for generations to come.
To protect your painting, avoid placing it in direct sunlight or areas exposed to prolonged artificial light, as this can cause colours to fade over time. We recommend displaying your artwork in a location with stable temperature and humidity levels, away from radiators, fireplaces and damp environments.
For added protection, frame your painting behind UV-filtering glass or acrylic, which helps shield it from harmful ultraviolet rays while preserving the vibrancy of the natural pigments.
When cleaning the frame or glass, use a soft, dry cloth and avoid allowing moisture to come into contact with the artwork itself.
With proper care and display, your Indian miniature painting will remain a treasured piece of craftsmanship and cultural heritage for many years to come.
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How to care for your leather bag
To care for leather bags, regularly clean them with a soft cloth or brush, blot away any moisture, and dry them naturally, away from heat. Apply leather conditioner every few months to keep the leather supple. Store bags in a dry, cool place, away from direct sunlight, and consider using a dust bag or cover to protect them from scratches.
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Is delivery available?
Yes. We are currently working with a number of specialist delivery companies to provide the safest and most cost-effective delivery options for our customers.
As a small family business, we believe delivery charges should be fair and transparent.
Any delivery costs will be charged at cost price only – we do not profit from delivery fees.
For smaller items and local deliveries, if the item fits in our SUV, we may be able to deliver it personally at no additional charge.
Depending on the size and weight of your purchase, delivery may be arranged using:
A two-person delivery team for larger furniture.
A specialist four-person team with a tailgate lift for particularly large or heavy items.
We are happy for customers to arrange their own collection or delivery if preferred.
However, once an item has left our showroom with a third-party courier arranged by the customer, Rajasthan Furnishings cannot accept responsibility for any loss or damage in transit.
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What is your returns policy?
We want you to be delighted with your purchase. If for any reason you wish to return an item, you have 14 days from receiving your order to request a return.
To be eligible for a return, the item must be in the same condition as when it was received, unused and undamaged. Proof of purchase, such as your receipt or order confirmation, will also be required.
To request a return, please contact us at claire@rajasthanfurnishings.com.
We will provide instructions on how to proceed with your return.Returns should be sent to:
Rajasthan Furnishings
4 Warren Court
Park Road
Crowborough
East Sussex
TN6 2QXPlease note that original delivery charges are non-refundable, and customers are responsible for the cost of returning items unless the item is faulty or has been supplied in error.
If you have any questions regarding a return, please contact us and we will be happy to help.
You can contact us on 07973 656319 or email claire@rajasthanfurnishings.com for any questions on returns.
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What should I do if my item arrives damaged or incorrect?
We take great care in preparing and packaging every order. However, if your item arrives damaged, defective or is not what you ordered, please contact us as soon as possible after delivery.
We recommend inspecting your purchase upon receipt and notifying us immediately of any issues. Providing photographs of the item and any packaging damage will help us assess the situation quickly and efficiently.
Once we have reviewed the issue, we will work with you to find a suitable resolution, whether that involves a replacement, repair or refund, depending on the circumstances.
Furniture note:
Many of our furniture pieces are antique or handcrafted, and due to their age
and artisanal nature, small imperfections or variations may be present. These are not faults but part of the character and uniqueness of each piece.We will notify you once we have received and inspected any return and inform you whether a refund has been approved. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to complete the transaction.
If you have not received your refund after 15 days from approval, please contact us at claire@rajasthanfurnishings.com.
Faulty items:
Every item is carefully checked before dispatch. However, if you believe your
item is faulty, please notify us within 48 hours of receipt so we can assist you promptly.Where a fault is confirmed to be our responsibility, we will cover all associated costs, including return shipping and resolution of the issue.
Please contact us with your order details and photographs so we can help resolve the matter as quickly as possible.
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Do you work with interior designers or offer bespokesourcing?
Yes - we actively welcome collaborations with interior designers, stylists, and private clients seeking unique or handcrafted statement pieces.
In addition to our curated collection, we offer a bespoke sourcing service through our extensive network of artisans and suppliers in India. This allows us to help clients find one-of-a-kind items, from handcrafted furniture to large decorative pieces that are not typically held in stock - such as oversized marble sculptures or custom commissions.
Because of the nature and scale of some items, many are sourced specifically to order. This gives our clients access to truly distinctive pieces that cannot be found in standard retail collections.
If you have a particular requirement or project in mind, we would be delighted to discuss how we can assist and bring your vision to life.
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Can you help with planning a trip to India?
Absolutely. If you're planning a trip to India and would like some friendly advice, you're always welcome to pop in for a coffee and a chat.
Having travelled extensively throughout northern India, I've gained first-hand knowledge of many of its incredible destinations, cultures, and hidden gems. I've also been fortunate enough to enjoy hundreds of wildlife safaris in search of the magnificent Bengal tiger and the rare one-horned rhinoceros, with many unforgettable sightings along the way.
Whether you're looking for recommendations on hotels, transport, wildlife safaris, or simply want to benefit from my personal travel experiences, I'd be delighted to share what I've learned and help make your journey as enjoyable and stress-free as possible.
Whether it's advice on hotels, car hire, or tips from my personal travels, I’d be delighted to help make your trip smoother and more enjoyable.