Refund policy
Our Returns Policy
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and you will also need the receipt or proof of payment.
To start the return, you can contact us as claire@rajasthanfurnishings.com. Please note the returns will need to be sent to the 4 Warren Court, Park Road, Crowborough, East Sussex TN6 2QX.
Please note that we are unable to refund the shipping costs incurred to us or pay for the return shipping costs of the item.
You can contact us on 07973 656319 or email claire@rajasthanfurnishings.com for any questions on returns.
Damages and Issues
Please inspect your order upon receipt and connect us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.
Furniture.
The furniture is antique and due to its age, there may be flaws, which adds to the character of the product.
We will notify you once we have received and inspected your return and inform you if the refund was approved or not. If approved, you will automatically be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.
If you have not received your refund after 15 days of its approval, please contact claire@rajasthanfurnishings.com.
Faulty Items
We check all items before we ship them to you but if you find any faults with your item please inform us within 48 hours of receipt. We can then assist in rectifying the product and arranging the return to us if need be. If the fault is ours we will obviously cover all costs incurred.
Cancelling an order before it is shipped
You can cancel an order at any time before shipping is booked in with for delivery for a full refund. Any order cancelled once shipping is booked means you will incur the shipping costs to return the goods to us, as stated above.